Entry-Level IT Service Desk Analyst (1st Line Support) – Birmingham
Kickstart your IT career with Sharp IT Services!
Are you enthusiastic about technology and passionate about delivering outstanding client support? If you’re a recent graduate, IT Apprentice, or have completed an IT Bootcamp, we want to hear from you!
This is a fantastic opportunity to join a dynamic team as an Entry-Level IT Service Desk Analyst. Based onsite five days a week at our client site in Birmingham (B6 7EU), you’ll gain hands-on experience, develop valuable technical skills, and contribute to exceptional customer experiences.
Why Join Us?
* A supportive, growth-focused environment to launch your IT career.
* Hands-on experience working with diverse technologies and real-world challenges.
* Mentorship and professional development opportunities to fuel your progression.
Key Responsibilities:
* Resolve client support tickets with a proactive, solutions-focused approach.
* Maintain clear, timely communication with clients to provide updates and guidance.
* Consistently meet performance targets to ensure outstanding service delivery.
* Develop your technical expertise by engaging with cutting-edge tools and systems.
* Organize and prioritize daily tasks to exceed client expectations.
* Represent Sharp IT Services with professionalism and positivity.
What We’re Looking For:
* A friendly, enthusiastic, and professional demeanor.
* A keen interest in developing your IT skills and staying up to date with industry trends.
* Excellent verbal and written communication skills.
* Basic understanding of:
* Microsoft Server, Desktop OS, Microsoft 365, and Azure.
* Networking fundamentals and virtualization.
* Backup solutions, antivirus systems, and remote monitoring tools.
What You’ll Gain:
* A strong foundation in IT service management.
* Experience working in a fast-paced, client-centered environment.
* Opportunities for ongoing training and career advancement.
Ready to Grow with Us?
If you’re motivated to provide first-class IT support and build a rewarding career, apply today and take your first step towards becoming an IT professional with Sharp IT Services