Service Desk Analyst
This range is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Desk Analyst
Permanent
On site Sheffield office
Working Hours: 08:00 – 16:30 hours / 14:30 – 23:00 hours (weekly rotate) Monday – Friday including Bank holidays.
Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is the first point of customer contact, focusing on the continuous operation of a customer estate.
You will be supported with personal development opportunities including training and exposure to new technologies.
Handling and logging calls from end users in ServiceNow. Ensuring end user incidents and requests are handled per pre-defined SLAs for response time, updates, and closure.
Delivering a great customer experience.
What will you be doing:
* Logging, updating, and resolving incidents and requests
* Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLAs
* Diagnosing and resolving IT issues, collaborating and escalating to 2nd line or other resolver teams
* Creating knowledge articles and IT documentation
* Ability to use initiative or work as part of a team to resolve IT issues
What skills & experience will you have:
* Prior experience in a Service Desk environment
* Experience diagnosing and resolving hardware and software issues
* Experience supporting Office 365 environments, including MS Teams, SharePoint, and Exchange
* Excellent communication skills (communication to customers, verbal and written, is mandatory)
* Good problem-solving skills
* A professional working attitude
Our Company, Auxilion – About Us
At Auxilion, we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture, and values. Whether your focus is technical, sales, finance, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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