Job Description
Business Unit: Customer Transformation & Operations
Salary range: £22,000 - £24,500 per annum DOE + red-hot benefits
Location: Hybrid with occasional travel to a Hub (Leeds, Gosforth, Glasgow)
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Don’t settle for dull. Live a life more Virgin
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Our Team
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Our associates ensure that our customers receive a "best in class" service at a time when they need us most. We know it's a difficult time when you lose a loved one, so we'll do our best to make this process as easy as we can. This can be you too - joining the Bereavement Services Team.
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What you’ll be doing
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1. Validating documents and closing deceased customers account while supporting the family members at every step of the process.Providing specialist bereavement support.
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2. The role involves considerable contact with relatives and those associated with our late customer, Funeral Directors, Solicitors and relevant outside agencies.
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3. Working as part of a large and diverse team where everyone works together to achieve an excellent customer outcome.
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4. As we’re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
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5. Being flexible in your approach and willing to get involved in other areas of the department where the cu...