Your new companyThis Facilities Management business is in a great position to add another IT Security Officer to their team. You'll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.Your new roleAs part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive. What you will be doing:
* Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
* Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool.
* Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
* Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
* Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
What you'll ne...