Job Description
Job Title: Financial Services Complaints Handler
Department: Customer Resolutions
Management Responsibility for: N/A
Travel Required: No
Reports to: Customer Resolutions Manager
Location: Glasgow UK – (Office Based)
Contract Type: Full time/40 hours per week currently Mon - Fri
Salary: £27,00.00
Job Summary / Overview
Main responsibilities include thorough investigation of end to end complaints. Management and resolution of customer complaints, to ensure the appropriate customer outcome is reached in line with company and the Financial Conduct Authority processes and standards.
To provide best in class customer service through excellent communication skills, both verbally and in writing.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
1. Manage, investigate and progress multiple complaints through to resolution.
2. Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
3. Proactive prioritization and management of own ...