Job Description Summary Transport Customer Services Complaint Handler - LEX Autolease. This is a full time role based in Cheadle, moving to Manchester in H2 2025. Job Description JOB TITLE: Complaint Handler SALARY: £28,329 LOCATION(S): Cheadle (Greater Manchester) HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. We'll just need your commitment to 35 hours across Mon-Fri (8am-6pm) Please note: For any colleagues new to the group there will be a requirement whilst undertaking training to become a competent Complaint Manager you'll need to be office based 100% of the time (On Average 6 months). About this opportunity Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them under our Lex Autolease brand. When mistakes happen it’s the role of our Complaints Handlers to investigate disputes and to put things right and get the best outcome for the customer. As a Complaint Handler, you’d be working in a dedicated team investigating and working a portfolio of complaints and disputes with some daily goals to strive for. We’re a friendly bunch, helpful and dedicated who’d tell you that no two days are ever the same Day to day, you’ll be: Collaborating closely with colleagues, customers, dealers, even manufacturers - talking (or writing to) a wide variety of people, in some cases senior customers within major motor brands. Balancing priorities between your various cases, emails, telephone calls and taking escalated calls from contact centre colleagues. Using your people and customer skills to deliver fair outcomes for both customers and the business. Playing a role educating our customers about products. What you’ll need An eye for detail and the ability to think creatively – articulating this confidently in both writing (MS Office skills needed) and over the phone. The ability to multi-task, respond to change and prioritise. An honest, hardworking and resilient approach to work. The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help and go above and beyond for them. To take a pro-active in your approach to personal development and learning. Ideally, we would like you to have previous Complaint handling experience but this isn’t essential… About working for us A generous pension contribution of up to 15% An annual performance-related bonus subject to group performance Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 24 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.