Job Requirements Quality Management System (QMS) Oversight: - Develop, implement, and maintain the plants ISO9001 Quality Management System (QMS) - Ensure compliance with all relevant regulations, industry standards, and customer requirements. - Create and implement the plants annual internal audit schedule. - Conduct regular audits of the QMS and facilitate external audits from customers and regulatory bodies. - Maintain a strong and active presence on the shop floor to monitor and support quality processes. Quality Assurance and Control: - Ensuring all purchased products and materials meet the required specifications - Collaborate and build relationships with both 3rd party suppliers and inter-company suppliers. - Establish and enforce quality assurance protocols to meet internal and external specifications. - Supervise the inspection and testing processes for raw materials, in-process products, and finished goods. - Analyse quality data to identify trends and implement corrective and improvement actions. - Ensure all testing equipment is properly calibrated and functioning correctly - Report all customer complaints to the Plant Manager within 24 hours of receipt - Assist the engineering department with the introduction of new products, ensuring quality standards are met. - Maintain up-to-date quality and inspection systems (PRODAT) and documentation for all processes and products and ensure that all production operators are adequately trained on these procedures. - Log customer complaints in the CBOS system and ensure they are addressed and resolved promptly. - Develop and oversee the Non-Conformance Report (NCR) process to identify, document, and address internal non-conformances. Continuous Improvement: - Lead initiatives focused on process improvement, waste reduction, and defect prevention. - Collaborate with production and performance improvement to develop and implement Lean Manufacturing, 6S and Six Sigma methodologies. - Drive the root cause analysis process and ensure timely resolution of both internal and external quality issues Team Leadership and Development: - Manage and mentor the quality team, fostering a culture of excellence and accountability. - Develop personal objectives for individuals within the quality team and review progress on a regular basis. - Provide training and development opportunities to enhance quality team capabilities. - Conduct performance evaluations and support career development plans. - Progress own personal development actions in alignment with personal development plan - Communicate quality issues promptly to the Shift Managers, Operations Manager, and Plant Manager. - Collaborate with the operations team to help them understand and address quality concerns effectively Customer Relations: - Serve as the main point of contact for customers and customer service team on quality-related matters. - Address customer complaints and ensure effective resolution. - Maintain strong relationships with customers by ensuring that their quality expectations are exceeded. Documentation and Reporting: - Maintain accurate and comprehensive quality records, including inspection reports, audit findings, and corrective actions. - Prepare regular quality performance reports for senior and executive management. - Ensure proper documentation of all quality-related processes and procedures. - Record and report all key quality performance indicators regularly to management. Health, Safety, and Environmental Compliance: - Ensure that all quality operations comply with health, safety, and environmental regulations. - Promote a safe work environment and support safety initiatives. Change Management: - Lead the planning, coordination, and execution of change management initiatives - Develop and implement change management strategies that maximize employee adoption and minimise resistance. - Collaborate with plant teams to ensure that changes are effectively communicated and integrated into daily operations. - Monitor and evaluate the impact of changes on quality and productivity, adjusting as needed.