Company description: MANCHESTER AIRPORT PLC Job description: Summary Permanent Based at Manchester Airport 36.25 hours per week (varied shifts Monday Friday between 7am and 6pm) We are proud to be a diverse employer, and we welcome candidates from all backgrounds Why MAG? At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. Youll also have access to some great benefits including: Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs 24 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts 2 volunteering days per year Free Virtual GP service, available 24 hours a day, 7 days a week Care Concierge service The role The MAG Tech Service Desk is the Single Point of Contact (SPOC) between Technology and our operation, colleagues and partners. The Desk handles a wide range of incidents and service requests, from technical issues faced by individuals to system outages that impact the entire organization to requests for access to systems and new hardware. As a Service Desk Analyst youll be the first line of support regarding any IT related requests or incidents. The aim is to deliver world class service, maintain a high first-time fix SLA and perform first initial triage on requests and incidents that are raised. What will make you successful in the role? Youll have great customer service skills and be a great team player. Youll have previous experience on an IT Desk and a knowledge of common IT systems like Windows 10,11, AD and Office 365. Youll also have excellent fault finding and analytical skills. Experience of ServiceNow would be preferable, as would an ITIL Foundation certificate, but not essential. Comp TIA / Microsoft MIA qualifications, or equivalent experience are also desirable, but not essential.