🚀 Senior IT Service Desk Analyst 🚀
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💰 Salary - £40,000 - £42,000 per annum
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🚗 Location – Liverpool, England (Hybrid, 2 days onsite)
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EA First are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst following an internal promotion. This vacancy has opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset within a multi-billion pound, globally recognised manufacturing setting.
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✍ About the Role ✍
The IT Service Desk Analyst will be responsible for covering 1st & 2nd line support in a team covering UK and Ireland. The candidate will be working at the forefront of one of the UK&I’s largest businesses, so experience in a commercial enterprise environment would be highly advantageous.
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The ideal candidate would be someone who has previous experience handling a high incident-volume service desk with experience across Automation and Powershell.
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🌟 Key Responsibilities 🌟
* Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while following the documentation available to support these activities
* Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements
* Complete relevant training on the execution of all in scope processes and procedures
* Recommend and where applicable deliver continual improvements to operational procedures
* When assigned, deliver project work, to defined timelines and budget
* Complete tasks on handover and implementation of new Service Excellence ways of working from Transformation into day-to-day operations
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🗞 Requirements 🗞
ESSENTIAL: Experience in a Service Management role or end-user support role
ESSENTIAL: Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar
ESSENTIAL: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)
ESSENTIAL: Experience working with Powershell and Automation
ESSENTIAL: Knowledge of Backup & Restore Processes
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DESIRABLE: Experience in a fast paced industrial or manufacturing industry
DESIRABLE: IT Operating Model change experience
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If you are interested in learning more, please apply to this advert or send your CV directly to jack.green@ea-first.com