Description
Audit and Training Manager - 12 Months FTC
Location: Bolton
Position: 12 months Fixed Term
Hours: 37.5 hours per week Monday – Friday
The role will be the Training and Audit lead for the business area and is responsible for overseeing internal audits, ensuring regulatory compliance, and developing training programs to enhance employee knowledge and operational efficiency. This role involves identifying gaps in compliance, creating corrective action plans, and designing training modules to ensure adherence to company policies, industry regulations, and best practices.
What will your day look like:
The role of Audit and Training Manager will encompass the development, planning, execution, and reporting of technical and quality audits across the business area. The successful candidate will have a responsibility to drive the handlers and managers and to help achieve technical excellence within the business area in line with client guidelines and SLA requirements.
The role will also include the responsibility for overseeing both development and delivery of training along with management of the audit process ensuring levels of process adherence, quality and claims handling is continuously improving.
Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will require identifying risks and making recommendations for technical improvements across the business area.
It is important that the candidate has an interest in improving technical quality and could coach and mentor to develop others into fully competent file handlers.
Be responsible for the undertaking of the internal technical audit regime and driving increases in financial authorities in the business area.
Supervision
* Develop and supervise others to achieve/increase their financial authority through Competency Frameworks.
* Provide a technical forum for file handlers to provide them with technical guidance on all pre lit motor claims.
* Provide input to Team Leaders for performance reviews and to assist with any performance improvement plans when relating to technical competency.
* Through the supervision and audit elements of the role the Audit and Training Manager will need to:
* Provide continual feedback on development areas to the Operational Management Team with recommendation for improvement.
* Identify opportunities to develop and enhance existing procedures and processes where appropriate.
* Consider training requirements and skill gaps analysis at both handler and strategic business area level.
* Work in partnership with Team Leaders and Operational Leads to ensure client SLAs, KPI’s and other requirements are embedded in the team and achieved/exceeded.
* Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.
Audit
* Undertake and lead internal technical audits in line with the internal audit programme.
* Undertake and lead ad hoc and other bespoke internal technical audits in line with the firm’s current policies and procedures.
* Provide clear and effective feedback (orally and in written report format) to both claims handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.
* Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
* Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
Training
* Develop, implement, and oversee training programs tailored to company policies, compliance requirements, and operational best practices.
* Conduct onboarding training for new employees to familiarise them with company policies, compliance requirements, and quality standards
* Organise workshops, webinars, and refresher training sessions for existing employees to reinforce technical competence, compliance and improve efficiency
* Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis.
* Maintain training records, certifications, and compliance documentation to support audits and regulatory reviews.
* Work closely with department heads to identify training needs and develop customised learning solutions.
Knowledge and Abilities:
Up to date and relevant experience of motor claims – including:
* FNOL
* Repair
* Hire
* TP Capture
* Engineering oversight
* Total Loss handling
* Technical claims handling
* Fraud
* Large Loss
* A complete understanding of the claims process and client requirements.
* A strong desire to invest in and develop others is required.
* Experience of supervision or mentoring
* Experience of audit/file reviews
* Presentation skills – either internal training or external client meetings.
* Preparation for and attendance at client review meetings will be required from time to time
* Close liaison with claims, litigation and fraud teams will be part of the role.
* Good working knowledge of Excel and PowerPoint advantageous
* Management experience
* Calm under pressure with the ability to re-prioritise and delegate effectively when required.
* Confident with ability to take initiative to innovate and adapt to changing situations.
* Ability to work as a team with the flexibility to do what is required to get a result and ensure client service levels are met.
* Strong attention to detail
* Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.
* The ability to communicate effectively with stakeholders at all levels, both orally and in writing.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.