Hotel Manager - Franchise
Job Requirements
What we're looking for:
Are you a seasoned leader with a proven track record in the hospitality realm? As the Hotel Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team coupled with a sharp focus on operational efficiency and guest satisfaction will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role.
Day in the life of:
Working closely with the General Manager, this role will form a valuable part of the hotel’s executive team. You will be expected to demonstrate a proven track record of driving change, implementing and maintaining high standards and will be a natural leader to our workforce.
Example Key Responsibilities:
* Support everyday activities, planning and assigning work ensuring to always have the right staffing numbers.
* Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s policies and procedures and regulatory requirements.
* Support the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
* Support the General Manager in preparing weekly revenue forecasts and annual budget preparation.
* Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
* Interact with guests and external contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members.
* Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
* Acting as the hotel’s guest feedback champion.
* Responsible for driving and auditing hotel cleanliness.
* Line Management for Housekeeping, Maintenance and Front Office.
* Responsible for welfare of the team and positive culture.
* Driving standards across the hotel (uniform, SOP’s etc.).
* Key part of internal committees regarding the team, community, and guest.
* Undertaking project work.
* Champion and driver of brand standards and quality assurance performance.
* Holiday cover for the General Manager.
* Supporting the General Manager with driving internal meetings including daily briefing meetings, HOD meetings etc.
* Responsible for the Health and Safety / FIRE planning and compliance with support from the maintenance team.
* Team member coaching/training alongside Line Management duties.
* Excellent organisational and leadership skills.
Line Management Duties:
* Carrying out HR duties, such as interviewing, 1:1’s, appraisals, and personal development of team members.
* Promote teamwork and quality service through daily communication and coordination with other shifts.
* Delivering training and coaching to team members. Spotting re-training needs when they arise.
* Ensuring the team’s continual development, taking advantage of any training, workshop, and further education opportunities.
* Appropriate absence management.
* Rota duties, in line with the needs of the business.
What you'll get in return:
* Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
* Continuous learning & development opportunities.
* Free access to 24/7 employee assistance program.
* Team member of the month - £100 and Team member of the year - £500.
* Competitive pay and package including bonus scheme.
* Additional annual leave and family leave.
* Additional pension contribution.
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
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