THE INFECTED BLOOD COMPENSATION AUTHORITY
Learning and Training Manager
Location: Newcastle
Who we are and what we aim to achieve
The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in the UK received contaminated blood products. The IBCA will work with people who were infected and affected by these issues, and when you join us you’ll have the opportunity to shape and design an organisation that will make a difference to the lives of thousands of people throughout the UK.
Help us create a service that treats our customers with care and respect
As our Learning and Training Manager, you’ll be responsible for delivering the high-quality interactive learning package your colleagues will need to perform their important work successfully. You will help create a culture of WE CARE (Wellbeing, Exceptional, Collaborative, Advocate, Respectful, Empathetic) throughout our organisation, focusing on ensuring that the IBCA is a great place to work where we take the wellbeing of our people as seriously as we do that of our customers.
Your primary goal will be to build and maintain trust with our users. Effective, open, and transparent communications will play an important part in this, and you’ll use creative and innovative ideas to make the learning we offer engaging, diverse, accurate, and up to date. You’ll onboard new recruits, plan and deliver learning through classroom lessons and other channels, act as a positive advocate for the development of capabilities and skills, and produce an assessment of each learner’s progress at the end of the training period.
Use all your knowledge, sensitivity and expertise in this vital role
As a confident and motivating role model, you’ll be an inspirational coach and teacher, always ready to receive challenge and feedback. Committed to the principles of equity and diversity, you’ll have the skills to handle difficult situations calmly and appropriately, delivering effective outcomes for colleagues and customers that ensure our culture of WE CARE is maintained.
It goes without saying that you’ll have outstanding communication and interpersonal skills, and well-developed knowledge and experience of delivering complex learning to a wide range of users. We’ll also look for a good understanding of educational frameworks and how to maximize these to deliver strong outcomes, as well as the ability to turn guidance into an interesting, absorbing, and attractive learning offer.
Equal Opportunities
The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. Please note that successful candidates must meet our security requirements before they can be appointed and will undergo a criminal record check.
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