Contract : Full time
Higher pay rate is achieved by : Referenceable Work History or Experience
Our client based in Bletchley, Milton Keynes is looking for a Customer Support Coordinator. The hours of work are from Monday – Friday 8am – 5pm or 9am until 6pm. A permanent opportunity is available. The pay rate is £12.50- 13.50 per hour, depending on experience.
Responsibilities of the Customer Support Coordinator
* Provide telephone and email-based support to customers.
* Provide industry-leading levels of support to all customers at all times.
* Assist with tracking and finding parcels.
* Make telephone calls to customers.
* Provide feedback to the relevant teams to enhance products and services for clients.
* Create FAQ's and customer help documentation (in support of the website).
* Provide support for an affiliate programme.
* Handle claims and problem solve any issues.
* Deal with any queries with customer orders.
* Manage product returns and respond to customer feedback.
* Process product repair. and ensure compliance with Health and Safety, Environmental and Data Protection policy.
Requirements of the Customer Support Coordinator
* Previous customer service experience required
* Ability to multi-task
* To be organised, detail-minded and have a sense of urgency.
* Have strong organisational, administrative and analytical skills.
* Strong customer service skills
* Excellent communication skills, both written and oral
* Ability to handle customer complaints in a smooth and professional manner.
The site offers:
* Free on-site parking
* Other benefits of working for The Best Connection Group Limited include:
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
* Weekly pay
* Pension contribution
* Online payslips
Benefits
* Hourly rate as above (not age dependent)
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
* Ongoing Assignment
Milton Keynes
Milton Keynes, Buckinghamshire
miltonkeynes@thebestconnection.co.uk
Please call the office on 01908699466 or email your CV on miltonkeynes@thebestconnection.co.uk