Exeter/Hybrid; Reading, England, United Kingdom
Exeter/Reading/Glasgow - Hybrid
What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
1. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
2. Annual Lifestyle Allowance: £300 to spend on an activity of your choice
3. Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
4. Private Health Insurance: Provided by Vitality
5. Group Income Protection Scheme
6. Charitable Fundraising: Matched funding for your efforts
7. Cycle to Work and Gym Flex Schemes
8. Internal Coaching and Mentoring: Available throughout your time with us
9. Training and Career Progression: A strong focus on your development
10. Family-Friendly Policies
11. Free Parking
Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
We are looking for a dedicated and professional Service Desk Analyst to join our dynamic team. The ideal candidate will be responsible for ensuring that customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience.
The role will involve:
1. Ensuring our customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience.
2. Utilising the ITSM system to accurately record and manage all Service Desk interactions, with appropriate prioritisation communicated back to our customers.
3. Supporting the Technical Support, DevOps, SRE, and Development teams in diagnosing and resolving customer-impacting bugs and issues.
4. Contributing significantly to knowledge enhancement by proactively creating and updating knowledge base articles, thereby facilitating fault resolution at first contact.
About you
You will have previous experience in a technical support role, with the ability to diagnose and resolve issues across various hardware and software platforms alongside:
1. Exceptional customer service skills, ensuring enquiries and issues are addressed promptly and professionally
2. Proficiency in using IT Service Management (ITSM) systems to record and manage all Service Desk interactions
3. Strong analytical and problem-solving skills to determine appropriate resolution and business impact
4. Ability to manage multiple tasks and work under pressure, with attention to detail and commitment to quality
5. Basic Windows and networking troubleshooting skills, IT security knowledge (firewalls, anti-virus), and experience in technical authoring
6. Excellent communication skills to deliver a world-class customer experience at every contact
About Us
Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments. Capabilities range from property search provision, expert opinion and interpretation to conveyancing case-management, floor-planning software, valuation modelling and a property listings portal. Clients are served through market leading applications and services that connect businesses, government departments and consumers together - reducing risk, creating transparency and saving both time and money for all parties.
As the UK’s largest custodian of land, property and environmental data in the UK, using a combination of AI, machine learning and domain experts to provide marketing leading and trusted interpretation. Our data, backed by technology innovation and entrepreneurialism, make Landmark uniquely placed to lead the next wave of digital transformation in the markets we are passionate about.
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