Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners. Due to its nature and financial legislation, you need to be 18 years or older to work in this role.
Key Responsibilities
1. Approach work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience.
2. Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
3. Be an ambassador for the John Lewis brand and its reputation as a trusted company.
4. Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
5. Promote our services at in-store events.
Essential Skills/Experience You'll Need
1. Excellent customer service skills.
2. Great computer skills with the ability to work with multiple software.
3. Strong admin/organizational skills, whilst paying close attention to detail and compliance.
4. Excellent communication skills with a logical approach.
Desirable Skills/Experience You May Have
1. Previous experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers, ensuring our difference is felt through the Partner-led service our competitors just can't compete with.
Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
Part-time (up to 20 hours per week) earliest start time 09:00 and latest finish time 18:10 to include working weekends.
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