Job type: Permanent Location: Wrightbus Closing date: Tuesday 18 Feb 2025 08:00 The Job Summary: Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely. The Role: Install and configure hardware and software Respond to service desk tickets in accordance with SLA guidelines Record, track, and document the help desk request problem-solving process Provide timely responses to requests and issues keeping customers informed of status Repair and replace equipment as necessary Provide onsite and remote support to end-users Support new hire IT training and workstation setup Utilize Windows and Mac OS devices extensively Work within Active Directory Test and evaluate new technology Create technical documentation for staff training purposes Resolve Level 1 support tickets as needed Perform in-depth troubleshooting analysis Contribute to problem management Contribute to knowledge base The Requirements Degree level qualification in one Information Technology, or related subject. 3 years hands on service desk experience. Incident logging. Triaging incidents. Troubleshooting users IT issues. Incident Escalation. End user IT support. Demonstrates an analytical approach to problem solving. Communicates fluently orally and in writing in English. MS Windows 10/11 Wired & wireless network troubleshooting. MS Teams MS Office Active Directory The Benefits: Discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's. Free car parking Canteen Career progression Professional development Flexitime wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.