Introduction
Amazon is seeking bright, motivated, and hardworking individuals to fill the Last Mile Trainer Position at our Delivery Stations. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may require the use of radio frequency scanners, moving shipments to the right location, performing operations like receiving and departing scans, performing sortation, and handling exceptions when they occur. DS Trainers are expected to understand all aspects of production, adhere to strict safety, quality, and production standards, and be willing to work in multiple shifts. The position also requires a strong willingness to fit into any role that needs to be performed in the sort center, not limited to loading or unloading of material or sortation. The job is demanding and filled with learning and fun, as we aim to provide the best services to our customers at all times.
Requirements of the Position
Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a DS Trainer:
Trainer Best Behavior
1. Listening to associates and being supportive to managers.
2. Answering requests and always getting back to people.
3. Leading by example, doing what we say and acting how we say.
4. Must be approachable, talking to employees to know how L&D can better contribute towards employees' jobs.
5. Must exhibit the best behavior while at work.
6. Always be up to date with the latest techniques, tools, and processes.
7. Be right, honest, and willing to accept mistakes.
8. Be willing to push their limits and accept more responsibilities.
Trainer - Job Role and Responsibilities
Employee Development
1. Help and assist the Learning Manager to foster the development and growth of Amazon.com employees.
2. Help and assist the LM to create and implement training plans for managers, trainers, and others.
3. Create/update accurate and useful information on-the-job tasks, SOPs, and training aids/visuals/OPLs.
4. Identify any production and scheduling conflicts, and report swiftly to LM.
5. Responsible for managing the learning department so that new and existing SC associates, specialists, and managers are optimally trained and developed.
6. Identify potential ambassadors/trainers and groom them to take various Sort Center process training.
Leadership
1. Lead a team of associates, ambassadors, and Trainers.
2. Develop and manage a cross-functional team to meet operational needs.
3. Track metrics of associates, ambassadors, and trainers and report any gaps to LM.
Administrative
1. Update, track, and record training, including progress and skill sets.
2. Help and assist to create and manage training content and documentation.
3. Understand and implement methods for gathering and tracking training metrics.
4. Track and communicate assignments and progress.
5. Conduct training and compliance audits on associates.
BASIC QUALIFICATIONS
Desired Candidate Profile
· Should be a Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end-to-end training processes.
· Certification in Training and Development.
· Experience in a learning team of trainers will be an added advantage.
· Willing to work all shifts including Night Shift.
· Willing to work overtime as and when required.
· Able to read, write, and take direction/instructions in English.
· Able to frequently push, pull, squat, bend, and reach.
Physical Demands
Willing to regularly stand and/or walk during shifts.
Willing to lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts.
Push and pull products that are heavy in nature.
Engage in full manual dexterity in both hands and wrists.
Work Environment
Should be able to work with and/or around moving mechanical parts.
Noise level varies and can be loud.
Working nights, weekends, and during festival holidays may be required.
PREFERRED QUALIFICATIONS
Preferred Skills and Qualifications
The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual,
is able to give and receive feedback effectively,
possesses the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention),
has experience using computers to develop materials, presentations, and communicate through email.
· Should be a Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end-to-end training processes.
· Demonstrated positive work attitude and leadership skills.
· Commitment to a culture of safety.
· Advanced knowledge of computers, networking, internet knowledge, and Microsoft Office (Outlook, Word, and Excel) as per job requirement.
· Excellent written and oral communication, with good email etiquette.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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