Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you!
We require a Customer Support Coordinator to join us on a permanent basis to work NIGHTS at our Redditch site. Working on a 40-hour/week contract with a 4 on 4 off shift pattern.
You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chase Engineers as and when required, and provide stores with updates.
You'll have a confident phone manner, being assertive when required. It can be challenging at times when you won't be able to provide a store with the answer they want; delivering that news may be difficult. However, the rewarding aspect is when you receive positive feedback advising the difference you made. You'll need a great ability to learn and retain information quickly, as you'll be using several systems, and knowing which Engineer to send for which job is essential.
For the right candidate, there is an opportunity to complete an apprenticeship, providing you with opportunities for career progression if that's what you're looking for.
If you have a 'can-do' attitude, are flexible, and possess great listening and problem-solving skills, and have experience within either a call centre or any type of retail sector, then we want to hear from you!
When you join us, you'll receive:
* Salary: up to £27,846 per annum, plus night shift allowance
* 25 days annual leave, plus bank holidays
* Up to 4% discretionary bonus scheme, subject to achievement of targets
* Group personal pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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