Huntswood Glasgow City, Scotland, United Kingdom
Complaints Handler
3 days ago Be among the first 25 applicants
This range is provided by Huntswood. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £24,570 pa + Performance Bonus & Loyalty Bonus
Option to flex up to 40 hours per week after training taking your basic salary to £26,268pa.
Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am – 6pm.
Where: 12 weeks office based then when you have been signed off from training option to go Hybrid 3 days office 2 from home.
Job Responsibilities:
* Investigation: Responsible for investigating, identifying, and resolving customer queries using the complaint management system.
* Customer Advocacy: Act as ambassadors for our client, ensuring that customer concerns are addressed promptly and professionally. If we’ve made a mistake, take ownership of this.
* Resolution Management: Work diligently to resolve complaints, aiming for fair and equitable outcomes for both customers and the company.
* Communication: Maintain clear and effective communication with customers and stakeholders throughout the complaint resolution process.
* Collaboration: Liaise with internal teams, including client support areas, to ensure the best experience for our clients.
* Adaptability: Ability to adapt to changing situations and learn from each complaint to improve processes.
Role Requirements:
* Proven experience in a Complaints role preferably in a customer centric environment.
* Excellent communication and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to work independently and as part of a team.
* Goal-oriented with a drive to succeed in a competitive environment.
* Familiarity with CRM software and complaints management tools
* Persistent and resilient attitude towards rejection and challenges.
* Adaptability to quickly learn about new products and industries.
* Ability to work under pressure and meet tight deadlines.
Benefits:
* Comprehensive Training with experienced Trainers
* Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
* Health Cash Plan - helping you claim back the cost of everyday healthcare
* ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers
* Loyalty Bonus – Opportunity to earn up to £1,400 per year for your commitment to Huntswood!
* Colleague Recognition Scheme – Become a Huntswood Hero!
* Regular colleague engagement activities where you could earn additional incentive
* Access to an online Well-being centre that has a variety of tools to nurture your overall health
* Free Fruit, Tea, Coffee & Hot Chocolate on site
* Discounted Premium City Centre Parking
* Refer a friend scheme (earn £1000 for each person you refer)
* Mentorship program to grow and develop within the company
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Utilities and Financial Services
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