The Opportunity
This is a fantastic opportunity for a technical sales professional who is looking to sell market leading products, and to build their experience working with international brands.
The company are the market leaders in the capital equipment industry, targeting the drinks, printing and defence organisations. The products are in high demand which makes your job easier. The culture is excellent, you will never be bored as there are always new challenges to solve.
The head of department has been at the company for 12 years, learn from him about how to sell to clients. There will be progression and bonuses for strong performers, I cannot praise the company enough (I will explain more on a call), there is also a generous profit share scheme for all employees.
The Role
Account Management
* Assist the Technical Sales Manager on customer inquiries; ask the right questions to understand the problem and deliver the right solution
* Build long-term relationships with clients, be the key point of contact, identify upselling opportunities when appropriate
* Attend customer visits, to build a deep understanding of customer challenges
* Receive and process customer purchase orders for spare parts and repairs
* Work with the Design Engineering team on more complex customer challenges
* Collect and report on customer feedback to improve product quality
* Collaborate with internal teams to manage orders, ensuring efficient delivery
* Keep up-to-date with product developments and technological advancements
* Provide excellent post-sales support, resolving issues to ensure customer satisfaction
* Produce technical drawings and materials to support clients (nice to have)
Business Development
* Analyse dormant accounts with the Technical Sales Manager, develop strategies to reengage with legacy contacts
* Generate leads through online research, networking, and trade shows
* Input into the strategy to win new accounts, and grow existing accounts
* Conduct product demonstrations and support technical discussions with potential clients
* Conduct market research including industry trends, and competitor activities
* Support the marketing team to develop campaigns to attract new business
Administration
* Use CRM & ERP software to manage customer information, track interactions and ensure timely follow-ups
* Help coordinate sales meetings, product demonstrations, and customer visits
* Prepare reports on sales activities, customer interactions, and market
The Person
* Existing technical sales experience is essential
* Technical background including CAD skills is desirable but not essential
* Existing customer facing experience is desired but not essential
* An inquisitive mind, you enjoy solving technical challenges
* Communication skills, the ability to present complex technical information
* Relationship builder, with new and existing clients, and internal staff
* Self-starter, proactive and makes things happen
* Business acumen, understanding what customers want
* Ability to manage multiple projects at one time, resilience when priorities change
* Proficient in Microsoft Office, full UK Drivers licence
The Details
* Contract: Permanent
* Remuneration: £25,000 - £29,000 basic salary + company profit share + discretionary bonus
* Location: North London
* Working: Full-time in the office