* Head of Customer Service needed for a growing telecommunications business
* Hybrid role with excellence career growth
About Our Client
This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.
Job Description
* Develop and implement a strategic plan for customer service
* Manage the customer service team, including performance management and professional development
* Drive the delivery of high-quality service across the business
* Oversee customer complaints and ensure swift resolution
* Collaborate with other departments to ensure a unified approach to customer service
* Conduct regular customer service audits and reviews
* Maintain knowledge of industry trends and best practices in customer service
* Represent the company at industry events and forums
The Successful Applicant
A successful Head of Customer Service should have:
* A degree in Business Administration, Management or a related field
* Proven experience in a senior customer service role within the business services sector
* Exceptional leadership and management skills
* A deep understanding of customer service best practices
* Excellent communication and interpersonal skills
* Strong strategic planning and organisational abilities
What's on Offer
* A competitive salary in the region of £6000 - £72000
* Generous holiday allowance
* The chance to lead a dedicated customer service team within a leading business services company
* Fantastic opportunities for professional development
* An inclusive and supportive company culture that values its employees
This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply #J-18808-Ljbffr