Salary: £20K/annum basic (£35,000 per annum, inclusive of OTE, with the potential for higher earnings thanks to uncapped OTE), and a company vehicle. This role involves weekend work.
Work Schedule: Monday to Friday – 9am – 6pm. (1 day off)
Weekend availability: Saturday 9am – 6pm, Sunday 10am – 4pm (Sundays on rota basis).
This role requires you to be professional, have a smart personal appearance, and have high standards of verbal and written communication.
Does this sound like You?
* Highly skilled at discovering customers’ needs and following through with exciting solutions.
* A record of working within the automotive industry in a similar position.
* Enjoy working in a high-pressured environment, with a record of achieving challenging targets.
* Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information.
* Strong people and communication skills with the ability to quickly build rapport with our customers.
* Ability to take initiative and ownership of issues; with a can-do attitude.
* Ability to work independently as well as part of a team, offering help and support to others.
Duties:
* Listen and talk to customers, to uncover their needs and build trust and rapport.
* Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations.
* Match customer to product and maximise opportunities through features and add-ons to suit.
* Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options.
* Encourage customers to experience the product through test drives.
* Ensure customer issues are resolved along the customer journey.
* Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers, and online queries.
* Results-focused, strive for outstanding performance and a focus on solutions.
* Willingly learn and show an openness to change, new processes, and new ideas in order to credibly respond to customers and qualify their expectations.
* Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales.
* Represent the Toyota brand and values, proudly serving as an ambassador for its network.
Personal Skills:
* Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility.
* Strong interest in automotive and agility to learn about new products.
* Results-focused.
* Strong people skills - approachable, a good listener, and empathetic to customer needs.
* Extremely organised with great attention to detail.
* Customer and service-oriented, in a busy high-pressure environment.
* Analytical and quick-thinking.
* A team player.
Experience and Qualifications:
* Full UK Driving Licence.
* Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification.
* Good IT skills (MS Word, PowerPoint, and Excel) and social media skills.
* Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
* Good communication skills.
* Well-organised.
* Eligibility to work in the UK.
Benefits:
* Company vehicle.
* 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure.
* Discounts on car purchases / repairs / parts.
* Car Leasing Scheme (after qualifying period).
* Ongoing training, both in-house and with the manufacturer.
* Eyecare Vouchers.
* Loyalty & Long Service Awards.
* Workplace Pension Scheme.
* Opportunity for career progression.
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