Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester
Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.
This is an opportunity to work for a business that is at the forefront of IT and has real career progression opportunities for hard working and driven candidates.
Interviews are taking place ASAP.
Location: Leicester
Salary: Up to £32,000 per annum
Skills/Requirements for the Service Desk Analyst:
* Previous experience within a Service Desk is vital within this role
* Excellent troubleshooting and problem solving skills
* Extensive Active Directory
* Strong O365 experience
* Ticket management experience including good time management
* Hardware support including Laptop & PC building
* Any experience of supporting MS Exchange is highly desirable
* Experience of working within an ITIL environment is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
* Being the first point of contact on the Service Desk.
* New Starters and Leavers administration from the technical perspective
* Working to and within already agreed SLA’s and KPI’s
* Providing Application Support when needed
* Providing high levels of 1st call fix where possible
* Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester