Contact Centre Manager Bradford Based (3 days on site) Up to £60,000 plus Bonus and Generous Benefits Client Details Page Group are working with a key client on the appointment of 2 Contact Centre Manager roles based at their offices in the Leeds / Bradford area. Both roles will be pivotal in achieving their customer pledge and will support wider business objectives Description Lead, Motivate and Inspire a 60fte multi channel contact centre function supporting both B2B & B2C Customers Provide direct reports (x6 Team Leaders) with guidance, support and feedback to deliver day to day performance against business objectives Take ownership of escalated customer issues where required Identify areas for improvement and change across the contact centre, that will improve customer satisfaction and customer journey Create and foster strong working relationships with key stakeholders both internally and external Ensure customer contacts meet quality and regulatory requirements in line with regulations and business frameworks Undertake route cause analysis around customer issues to reduce repeat issues occurring Adopt new contact channels and technologies where required in line with customer demand Implement and drive KPI's within the contact centre to support business wide objectives Profile Experience leading a contact centre function Knowledge on contact centre channels and technologies Passion for delivering excellent customer service Strong people management skills Ability to build strong working relationships Job Offer Our client is looking to appoint 2 Contact Centre Managers at their offices in the Bradford / Leeds area. Working 37.5 hours across Monday to Friday (core hours) Salary on offer of £57,000 to £60,000 plus: Up to 10% bonus Private healthcare up to 12% employer contribution pension 25 days holidays plus Bank Holidays x4 life assurance Please note - The role offers flexible hybrid working with an expectation to be in the office 3 days per week