Job Description
Join Our Team as a Customer Support at Avidity Science!
Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be the central point of contact for our customers. Our hybrid role offers the perfect blend of office and remote work, with at least 3 days a week based in our facility.
Why Avidity Science?
* Competitive Salary: Up to £25,000, plus a bonus of up to £2,000 per year.
* Comprehensive Benefits: Including 25 days holiday, pension contributions matched up to 8% of basic salary, private healthcare, and more.
* Career Growth: Opportunities to develop your skills and advance within the company.
* Supportive Environment: A collaborative team that values new ideas and continuous learning.
Your Role:
As a Customer Support Specialist, you will:
Customer Service Responsibilities:
* Be the central point of contact for all customer communications, ensuring they are routed to the appropriate team.
* Uphold Avidity Science company values and maintain customer excellence standards in all communications.
* Promote effective communication and collaboration with colleagues across the company.
* Handle customer complaints, ensuring they are logged, communicated, and resolved appropriately.
* Take ownership of customer satisfaction and ensure timely and accurate updates of customer records.
Scheduling and Coordination:
* Schedule EMEA field service engineers (FSE) for customer site visits using CRM (BrightOffice) and follow current SOPs.
* Work proactively to book all scheduled maintenance visits and assist with travel requirements/restrictions.
* Communicate effectively with FSEs to efficiently progress service issues and provide technical telephone support where required.
General Responsibilities:
* Provide general customer telephone and communication support.
* Support other office staff as required and assist in training new colleagues.
* Adhere to all Health and Safety policies and perform other duties as assigned.
What We’re Looking For:
* Experience: Previous administrative and customer service/facing experience.
* Skills: Excellent communication, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite.
* Attributes: Self-motivated, customer-focused, and able to work effectively in a fast-paced environment. Ability to manage multiple customer requests and processes at the same time is a necessity.
* Languages: French and German language skills are an advantage.
Additional Perks:
* Vitality Private Healthcare
* Health Cash Plan
* Mental health support services, including counselling options.
* Employee Assistance Programme
* Cycle to Work Scheme
* Workplace Nursery Scheme and other enhanced family leave benefits
* Team Social Activities
Join Us!
If you have a passion for customer service and a desire to make a difference, we’d love to hear from you. You will need existing right to work in the UK to be successful. Apply now to become a part of our innovative and supportive team at Avidity Science.