Contact Centre Manager
Salary - £60,000 (Additional OTE £10,000) and Benefits
North West Kent / London
The primary function is to be the customers champion within the business. You will achieve this by managing the growing in-house Sales and Customer Services teams (currently circa managing 35) ensuring the targets are met, management of inbound and outbound calls to ensure the customer service we offer is excellent. Additionally, manage the relationship with the outsourced call centre for overflow, out of hours and weekend call management on a day-to-day basis. You will lead from the front, providing hands-on support to the team, as well as providing the motivation and training to increase performance. Joining our daily sales meetings, you will work closely with our Head of Customer Excellence to enhance communication, drive further sales, and ensure a fantastic customer experience throughout the buying journey.
Your experience
You will have proven contact centre experience either as a manager or an established team leader as well as the following:
1. Experience of problem solving and complaint handling.
2. Strong interpersonal/communication skills.
3. Good organisational skills.
4. The ability to communicate and influence at all levels including senior management.
5. Strong personal presence, confidence,...