We have an exciting opportunity for you to join a leading financial services company in Manchester. If you thrive in a dynamic environment and are passionate about enhancing contact centre operations, this role could be perfect for you Our client is a top-tier financial services firm committed to excellence and innovation within their contact centre operations. They believe in fostering a supportive and dynamic work culture where your expertise and ideas can drive impactful changes. As the Contact Centre Manager, you will play a pivotal role in managing and improving our contact centre operations, focusing on the effective use of dialler systems to maximise efficiency and productivity. You will lead a dedicated team, ensuring top-tier customer service and operational excellence. Key Responsibilities: Oversee the daily operations of the contact centre, ensuring seamless performance and high-quality customer interactions. Optimise dialler system settings and strategies to improve call efficiency and effectiveness. Monitor and analyse performance metrics, providing actionable insights to enhance team performance and achieve targets. Develop and implement training programs for staff to ensure high standards of service delivery. Manage staffing levels and schedules to ensure adequate coverage and support during peak times. Collaborate with senior management to develop and execute strategic initiatives that align with company goals. Handle escalated customer issues, ensuring prompt and effective resolution. Requirements: Proven experience as a Contact Centre Manager, with a strong focus on dialler system management. Excellent leadership and team management skills. Strong analytical abilities and experience with performance metrics and reporting. Exceptional communication skills, both written and verbal. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Proactive and results-driven mindset. Benefits: Competitive salary of £45,000 - £50,000 per annum. Opportunity to work in a collaborative and supportive environment. Professional development and training opportunities. Comprehensive benefits package, including health and wellness programs. If you are a dynamic and motivated professional with a passion for leading and optimising contact centre operations, then please apply.