A leading commodities trading firm are searching for a 1st line service desk analyst to join their team. You will provide 1st line support to all users throughout the firm including front office traders and will have the opportunity to work on a handful of exciting upcoming projects. You will take ownership, and be a central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided. Our previous placements with this client have spoken very positively about the company culture, highlighting the collaborative/friendly environment and the internal career progression available. As an example, after spending 2 to 3 years in one application support team we have seen hires progress internally to become a DevOps Engineer, Trader, BA, Data Automation Lead, Data Support Manager, Derivatives Analyst, and Developer demonstrating the variety of routes on offer. The combination of these factors has lead to my client having some of the best retention rates on the market. Requirements: Strong understanding of ITIL framework and processes Great Customer Service Windows 10/11 VIP Support Service Desk/ Remote Support Financial service industry experience Benefits: Generous Bonus, Well compensated on-call allowance, 10% Pension, Private Dental, Private Medical, Discounted Utility Bills Job Title: Service Desk Analyst Location: London, UK - 3 days in office Job Type: Permanent Job Title: Service Desk Analyst Location: London, UK Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.