Service Desk Analyst
6 Month Fixed Term Contract
Milton Keynes: £23,200 - £26,500 pro rata
Hybrid Working
Are you an IT Service Desk Analyst looking for a new challenge, perhaps working with a charity?
Do you enjoy troubleshooting complex IT issues?
Are you customer focused, putting them front and centre?
Being the first point of contact for all IT related incidents and service requests you will bring your interest and curiosity in problem solving to this role.
Working in a supportive and development focused team of 7 and reporting into the Head of IT Services you will work alongside fellow employees with all their initial IT support needs, including processing incidents logged from Operational Departments for customer issues. Everyday activities will include taking calls and logging tickets into the IT Management System, processing and triaging online logged incidents and requests, resolving support requests.
The team work a hybrid model of up to 3 days per week at home, however the nature of this departments means you will need to work flexibly and on occasion be in the offices full time or early to help with a high level of new staff and queries especially during peak summer periods.
A driving licence and access to a car is essential as you may be asked to work on occasion at other AQA offices at short notice.
What's in it fo...