Junior 1st Line Support Analyst
A fantastic opportunity for a Junior 1st Line Support Analyst to join one of the region's most exciting and recognized businesses on a permanent basis.
As the IT Support Analyst, you will act as the first point of contact for IT queries as well as providing world-class customer service.
This is a fantastic opportunity for an enthusiastic Junior IT Analyst at the start of their career, looking for a role where they will be encouraged to grow.
Based onsite in Southwold, Suffolk and with some occasional travel, a driving license and car are essential.
Key Responsibilities:
1. Ensure service desk requests are logged, actioned, and escalated appropriately
2. Provide 1st Level technical support within a Windows environment
3. Manage user accounts and permission requests across multiple platforms
4. Diagnose and resolve issues remotely, via telephone or on-site
5. Maintain a high level of customer service
Key Skills:
1. Previous experience within an IT Support position
2. Good knowledge of Windows / Microsoft / Active Directory
3. Excellent customer service skills
4. Any knowledge of JD Edwards, Guestline, ERP is an advantage
If you are interested in finding out more about this fantastic opportunity, please reach out today for a confidential chat.
Job Info
Job Title: Junior 1st Line Support Analyst
Company: CV-Library
Location: Southwold, Suffolk
Posted:
Closes:
Sector: IT
Contract: Permanent
Hours: Full Time
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