Position Title: Customer Support Specialist(Intern) - Anker, Eufy, and Soundcore
Location: Hybrid
Job Summary:We are looking for a dedicated and customer-focused Customer Support Specialist to join our team, supporting the UK market for Anker, Eufy, and Soundcore brands. In this role, you will troubleshoot product issues, provide warranty support, and deliver exceptional customer service via phone calls. The ideal candidate will have strong problem-solving skills, a passion for technology, and the ability to build trust with customers.This is a hybrid role, allowing you to work both from the office and remotely, while ensuring you are available during UK business hours.
Key Responsibilities:Customer Support via Calls:Handle inbound and outbound calls from customers in the UK market.Assist customers with troubleshooting issues related to Anker, Eufy, and Soundcore products (e.g., chargers, smart home devices, audio equipment).Provide clear and concise instructions to resolve technical problems.Warranty and After-Sales Support:Process warranty claims and guide customers through the warranty replacement or repair process.Verify warranty eligibility and ensure timely resolution of customer concerns.Maintain accurate records of warranty cases and follow up as needed.Technical Troubleshooting:Diagnose and resolve product-related issues, including hardware and software concerns.Escalate complex technical issues to the appropriate team when necessary.Stay updated on product features, updates, and common troubleshooting steps.Customer Relationship Management:Build strong relationships with customers by providing empathetic and professional support.Address customer inquiries, complaints, and feedback in a timely and effective manner.Ensure a positive customer experience that aligns with the values of Anker, Eufy, and Soundcore.Collaboration and Reporting:Work closely with the internal teams (e.g., technical support, warranty, and logistics) to resolve customer issues.Provide regular feedback on common customer concerns and product issues to improve processes and product quality.Maintain detailed and accurate records of customer interactions in the CRM system.Compliance and Professionalism:Adhere to company policies, procedures, and UK market regulations.Maintain a professional and courteous demeanor during all customer interactions.