1st Line Support Technician Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? ABOUT US We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. We do this by creating award-winning software and working with our customers and employees to produce solutions that work. We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise. Go Further. It ’ s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers. RESPONSIBILITIES As a 1st Line Support Technician, you will report to our Service Desk Manager to support Autocab with our key business objectives to achieve the following: · Diagnosing and resolving technical issues · Remotely connecting to customers site to provide training/support · Training users on functionality of all products · Logging calls and escalating to 2nd line/3rd line as per SLA’s · Provide Autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date · Maintain and develop technical knowledge in line with Product development JOB REQUIREMENTS · Passionate about quality customer service and have a problem-solving mindset · A passion to learn and develop · Desire to learn new technology and data · Can prioritise, multi-task and work well under pressure · Ability to communicate clearly and concisely both written and verbally · Ability to work both individually and collaboratively · Positively contribute ideas and feedback to help the team grow · Due to the nature of the role, it is important for you to be punctual, adaptable, and flexible to ensure that issues get resolved within the required timeframe QUALIFICATIONS We’d love to hear from you if you meet the qualifications below: · Degree educated or similar qualification or relevant experience WHAT WE CAN OFFER YOU BENEFITS From day one: · 25 days’ holiday (plus bank holidays) per annum · Company pension scheme with Royal London · Life Assurance - 24/7 life cover, 2x your basic salary · Bonusly reward and recognition platform · Monthly Uber Eats vouchers · Free breakfast on office days · 24/7 confidential Employee Assistance Programme · Access to HelpHand which provides virtual GP, physio and mental health support services · Office social area, which includes pool, foosball, and table tennis tables After passing probation: · Medical insurance with Vitality · Subsidised travel scheme to commute into the office · L&D Scheme to offer further qualifications, courses and training · Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world · Enhanced leave policies including family leave and sickness leave ABOUT YOU We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business. You will need to: · Be customer centric; put customers first, valuing their opinions and listening to their feedback. · Adopt a collaborative approach to working ; have strong team working and listening skills to help yourself, your team, and Autocab grow. · Have a flexible approach to your work ; have an adaptable mind set, be a proactive problem solver and think outside the box. · Have a passionate and personable nature ; be creative and confident in your work. Comfortable with building rapport with customers and the team. · Have an honest style of communication by being transparent and clear in everything you do. If you are looking for a new challenge and keen to make a difference, come and join the Autocab family .