Norwegian Speaking Customer Support – Hybrid – £32,000 Our client is one of the world’s most successful engineering companies who have decided to support one of their Norwegian divisions from the UK. They have offices in Northamptonshire and Essex so this Hybrid role can be based from either office. Initially, you will be required to work up to 2 days per week from the most convenient office so if you are looking for a Norwegian speaking hybrid job, this could be of interest. The start date is Jan 13th, 2025 The Job: Ensuring accessibility and handling of incoming contacts (telephone, written, live chat). Provide an exceptional Norwegian speaking customer experience with a focus on building a relationship of trust and enthusiasm through ownership of the contact. Act as a resource for all product knowledge and service support. Actively listen to the Norwegian speaking customer while controlling the interaction to lead the customer professionally and efficiently. Explanation of the range of products and accessories. Support in the event of late delivery. Support for mobile communication inquiries, as well as support for dealer and end-user inquiries. Review and assist with goodwill, warranty inquiries and technical complaints in cooperation with the respective company's dealers and specialist departments. The Person: Native standard Norwegian speaking and business standard English Experience of Contact or Customer Call Centre Understanding of contact centre technologies Detail oriented, strong time management, organisation and planning skills with the ability to prioritise, multitask, adapt and thrive in a fast paced, results-driven environment Excellent interpersonal skills. Able to interact with all internal departments and levels of management Proficient Microsoft Office (Word, PowerPoint and Outlook) Benefits: 25 days Annual leave to start, increases 1 day on the anniversary of the start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays. Life Assurance 4 x annual salary Contributory pension scheme Private Medical Insurance Comprehensive travel insurance for you and your family Discounted dental scheme Discounts on products Employee Assistance Program (EAP)