EPW2
Job Title: Customer Service Administrator
Location: Tamworth
Days and Hours of Work: Monday-Thursday 8:30-17:00 and Friday 8:30-16:00
We have an excellent opportunity for a Customer Service Administrator to join Stormking Part of the Epwin Group.
Job Purpose:
To support the Customer Service Team with Admin related tasks.
Key Responsibilities:
1. To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one.
2. Ensure that all delivery notes are filed correctly
3. Dealing with customer enquiries by telephone and email
4. Contact customers on a weekly basis and establish how many stillages require collection and update the transport team
5. Checking and processing of sales orders
6. Raising credit notes
7. Issuing collection note paperwork
8. Raising cases on CRM system
9. Filing of sales orders and credit notes
10. Admin support for other departments as and when required
Experiences and Skills Required:
11. Competent with Microsoft packages
12. Navision experience desirable but not essential
13. Good level of numeracy
14. Strong communication skills
15. Excellent telephone manner
16. Organised approach to work
17. Ability to work on own initiative
18. Attention to detail