Job Description
Service Desk Analyst (SC Cleared) - 6 months - Warrington - Inside IR35
Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months.
The successful candidate must be willing to work within a 24*7*365 as per agreed shift Rota.
Key Responsibilities:
* Keying the incidents from Client ticket system to Partners ticket system.
* Act as an escalation point agent when difficult are received.
* Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users
* Responsible for monitor and maintaining defined SLA's.
* Apply temporary/permanent fixes, as required to eliminate issues.
What you Will Ideally Bring:
1. Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
2. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
3. Familiarity with Windows OS, Microsoft Office Suite, and basic netwo...