University Hospitals of Derby and Burton NHS Foundation Trust
University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.
We are looking to recruit a helpful, friendly and motivated person to be part of our Service Desk Team based at Royal Derby Hospital. The Service Desk provides a responsive service for addressing IT queries, installations, and faults.
Participation on a support rota covering an evening and weekend shift will be required as part of the role.
Main duties of the job
The Service Desk Analyst role provides effective and positive first line customer-focused support through the management of calls and handling the resulting incidents or service requests via the Trust Service Management System, Sunrise. Support the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives.
You will use your technical and communication skills to understand and resolve IT issues or where necessary to escalate it to one of the specialist support teams. To provide initial technical advice and support relating to software applications, IT equipment, and user accounts within the Service Desk Team.
The Service Desk is the central contact point for all IT users throughout the Trust, providing first line user support, in accordance with predetermined standards and procedures.
You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Previous 1st Line IT experience and knowledge of clinical IT systems are desirable and you should have a good understanding of national Information Security Requirements.
If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.
Closing Date of Applications: 11th February 2025
Interview Date: 25th February 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, including both professional and leadership development.
* On-going support through every step of the way from recruitment to when you join our team and beyond.
* A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
* Excellent interpersonal and communication skills.
Knowledge and Experience
* Knowledge of Microsoft / Office Systems.
* Demonstrable experience of working in an IT environment.
* Knowledge of Clinical Systems used throughout the Trust.
* Remote Support Experience.
Personal Qualities
* Works independently.
* Remain calm and professional.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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