Service Desk Analyst - SC Clearance - Onsite in Dumbarton, Glasgow
Job Description:
1. Develop and maintain Knowledge Articles for the Authority's 1st line end-user support desk and the CASC.
2. Provide support to the Authority's 1st line desk to answer structured questions.
3. Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White) and Contractor help desks (e.g. Embark and Ethernet Connect) as required.
4. Provide troubleshooting support between the Parties and Sub-Contractors as needed.
Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance in the past are encouraged to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of 10 weeks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally. We welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International has secured prestigious awards, including the Queens Award for Enterprise: International Trade, for the second consecutive period.
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