Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
The Hotel Manager is an EXCO role responsible for managing all aspects of the Hotel Operation inclusive of Rooms Division and F&B division, working alongside EXCO to ensure the delivery of Raffles London’s at The OWO experience throughout the entire guest journey, while ensuring optimisation of forecast and budget. The Hotel Manager will lead, coach and empower the team to give the team a sense of purpose and in effect generate organisational success.
Key Responsibilities:
1. Be present to personally welcome key residents and guests. To continually review guest feedback.
2. Communicate in an effective and timely manner with ExCo and the Managing Director on matters which require attention, while leading and guiding the ExCo and management teams in driving the hotel to achieve its brand and guest-driven goals.
3. Lead by example in living the Raffles brand values and established service culture as well as Code of Ethics.
4. Set, plan and direct the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals.
5. Support the hotel’s annual budgeting process and adhere to the KH/Accor established guidelines.
6. Constantly identify new revenue opportunities and improvement of existing revenue streams.
7. Ensure intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
8. Work collaboratively with the F&B Director to ensure F&B concepts, service of sequence and product are aligned with vision and market trends at all times.
9. Ensure guests experience the Raffles London at The OWO experience inclusive of Forbes and LQA standards and aim to achieve the scores and goals set.
10. Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
11. Support and help to prepare and submit the weekly GM reports to Corporate Office and Owners.
12. Identify and understand issues, problems and opportunities to make informed, sound decisions that align with Accor’s vision and values.
13. Make guests and their needs a primary focus by gaining first-hand guest information. Establish and grow effective relationships to build the business.
14. Understand and utilise economic, financial, industry and organisational data to track business, identify opportunities to establish solid business cases. Interpret business indicators and forecast outcomes to inform business strategies and plans.
15. Identify opportunities for continuous improvement and change. Seek and encourage others to create and evaluate innovative approaches to existing work practices. Support and implement change strategies and measure and monitor the impact of innovation and change on business results.
16. Translate strategy into operational results by obtaining, comparing and identifying key issues and relationships relevant to achieving a long-range goal or vision. Identify opportunities that enhance performance and break down strategies into clear implementation steps.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
* 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* 20% annual bonus.
* Staff meals whilst on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 9%
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 3x salary
* Family Bupa healthcare and Solo Dental care plans.
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that’s a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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