The Role
As our Customer Support Specialist, you’ll be the go-to person for our EU-based clients, guiding them through tooling and support training during onboarding and ensuring they’re set up for success. You’ll manage inbound cases independently, taking ownership of overnight queries, troubleshooting, and escalating issues when needed. You’ll also collaborate across teams to keep the customer journey smooth. Plus, this role has a lot of growth potential—whether you’re looking to move up within Support or explore other roles at Gigs in the future.
What You Will Do
* Help EU customers onboard smoothly, offering training on tools and support processes.
* Handle inbound customer cases independently, being the first specialist online after overnight hours, with confidence and care.
* Troubleshoot and escalate issues while keeping our brand standards front and center.
* Work cross-functionally with other teams to make sure we deliver a seamless experience.
* Explore growth opportunities within the Support team or other areas of Gigs.
What We Are Looking For
* 2-4 years of experience in customer support or a related field.
* A self-starter with the ability to handle cases solo, particularly for EU customers.
* Strong troubleshooting skills and a desire to learn technical systems.
* Clear, friendly communicator who embodies Gigs’ brand values.
* Eager to grow—whether within Support or in new directions at Gigs.
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