Job Title: Talent Learning & Development Manager
Job Reference: SM1225613MarTLDM
Location: Market Harborough, Leicestershire, United Kingdom
About My Application
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Changing lives through travel
At G Touring, we’re passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, whilst Just You is a dedicated solo brand operating for over 20 years. G Touring is built on the mission of "Changing People’s Lives Through Travel".
G Touring is the touring division of Bruce Poon Tip’s group of companies, which also include G Adventures and Tru Travels. Our mission is to change lives through travel, and we do that through our Cares programmes that run alongside our not-for-profit partner, the Planeterra Foundation, to ensure that the communities we visit benefit from tourism.
Purpose of the Role
To be responsible for overseeing the design, development, implementation, and evaluation of training programs within the business. To ensure team members have the necessary skills and knowledge to perform their roles effectively to deliver the strategic objectives of the business. To foster a culture of continuous learning and development within the business, encouraging Team Members to engage in learning and development and actively drive their own development.
In this role, you will:
* Work closely with department leads to identify training needs and align training initiatives with the business goals. Analyse performance data and feedback to determine training priorities.
* Design, implement, and evaluate training programs and materials to address company and employee development needs.
* Tailor training programs to different employee levels, departments, and skill sets.
* Stay updated on industry trends, best practices, and emerging technologies to incorporate into training programs.
* Use a variety of training methods such as presentations, hands-on activities, and e-learning to engage with different learning styles. Lead training sessions, assess the training's impact, and provide one-on-one mentorship for internal trainers within the business.
* Develop and deliver training programs for new hires, ongoing team member development, and the leadership team to ensure inclusivity and in line with up-to-date legislation and our policies and procedures.
* Facilitate the delivery of Product and Brand training to all communities associated with the business such as Agents, Holiday Directors, and internal team.
* Manage and deliver training across the business to ensure new hires are equipped with knowledge, tools, and skills to successfully complete probation.
* Conduct engaging and effective training sessions to maintain participant interest.
* Work collaboratively across the business to support the development of product, technical, and process training.
* Align training programmes with the business strategy.
* Keep on top of the latest developments within the business and ensure all the tools available such as SharePoint and backpacks are maintained and updated.
* Regularly review the relevant policies and procedures to ensure your training sessions are not only compliant but reflect positively on the company.
* Nurture the professional growth of employees to achieve their performance potential.
* Promote and maintain an inclusive training environment.
* Ensure that all training sessions are respectful of different religions, cultural backgrounds, and identities, fostering an environment where every individual feels valued.
* Encourage a culture of continuous learning and improvement.
To be successful in this role, you will:
* Have excellent leadership skills and experience of managing dynamic, diverse, and remote teams.
* Engage and inspire individuals to act according to the company values.
* Have strong communication skills - a high level of listening, written, verbal, and presentation skills.
* Have good knowledge of Word, Excel, and PowerPoint.
* Excel in fast-paced environments.
* Be planned and organised and deliver to time.
* Act as a role model to all team members, living the company values and inspiring ownership.
* Be confident speaking in front of groups, large or small.
* Be yourself and bring the best version of yourself to work every day.
What’s it like to work here?
Our culture is more than just some words on paper. It’s who we are: how we think, what we value, and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.
Why work with us?
* Be part of something greater than yourself.
* We’re all about “you” being the best you can be and we want you to be yourself too.
* You’ll have access to Vocational Learning Support.
* Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers.
* Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
* Freedom to accelerate/drive change.
* A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.
We offer you:
* Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to one week.
* We think it’s important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
* Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a ‘registered charity’.
* If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.
* ‘Cycle to Work Scheme’ to support the purchase of a cycle to use for your commute.
* Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements, and life event support.
* Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.
* Holiday discounts for yourself, friends, and family.
* Travel industry benefits.
* Opportunity for flexible working, if you want to change your hours for a period of time during your career.
* Hybrid working - 2 days or 50% of your hours if you are part-time to work from home for non-customer facing roles.
If you think this sounds like the right business for you and fulfill the criteria above, then please click “Apply”.
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