3 Month contract, technical skills covering O365, Windows 10/11 focusing on supporting users and being the first point of contact for all issues, raising tickets and seeing through to close.
The team also deals with setting up and onboarding new users, supporting them with IT issues, as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues.
Required Skills And Experience
* Previous experience of working on a service desk supporting users and senior management.
* Experience of Windows 10/11 Desktop Operating Systems, O365, and Azure.
* Knowledge of networks including WIFI, Switching, Routing, Firewalls, and security products is an advantage.
* Strong customer service practices.
* Any industry certification such as CompTIA is preferred but not essential.
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