My customer is looking for a dedicated Service Desk Analyst for a Financial Investment Company working onsite 5 days per week with the end customer. Salary range is £35,000 - £40,000pa (plus benefits) This is a full time Permanent Role The location which is 5 days a week onsite is Moorgate Primary Skill Service Desk User query issue handling Ensuring user queries or issues are captured validated and triaged for further processing Communicating with users Ensuring that various types of information are communicated to users through the appropriate channels Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate if needed unresolved problems to a higher level of support Provide essential online security advice and support Systematically interprets user problems and identifies solutions and possible side effects Uses experience to address user problems and interrogates database for potential solutions Escalates complex or unresolved incidents Records and tracks issues from outset to conclusion During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Skills Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server