Job Overview
We are seeking a Customer Support and Experience Expert to join our customer-driven team on a permanent basis at EMIS. As part of this role, you will provide outstanding customer experience to our APEX software customers.
About the Role
This is a key position within our organisation that requires excellent communication skills, empathy, and problem-solving abilities. You will be responsible for handling customer queries in a professional manner, supporting new customers through onboarding, and maintaining user details in a central CRM system.
Main Responsibilities
* Deliver exceptional customer service by responding to queries efficiently and effectively.
* Support new customers throughout the onboarding process for Edenbridge projects.
* Maintain and update user details within the central CRM system.
Requirements
To succeed in this role, you will need experience in a customer service environment, with the ability to empathise, listen, and remain patient under pressure. Additionally, you should be a team player who enjoys working in a fast-paced environment, and possess strong solution-driven skills.
Desirable Skills
* Proficiency in Microsoft Office applications.
* Ability to multitask and manage time effectively.
* Adaptability to changing environments.
About Us
At EMIS, we strive to create an inclusive culture where individuals feel empowered to bring their whole selves to work and reach their full potential. Our commitment to diversity and inclusion is reflected in our dedication to providing an exceptional employee experience.
Salary Details
The estimated salary range for this position is £35,000 - £40,000 per annum, depending on location and experience. This figure is based on national averages for similar roles within the industry and may vary depending on individual circumstances.