Do you have excellent attention to detail?
Can you communicate effectively through live chat and emails?
Would you enjoy working in a fast-paced environment, acting as a critical point of contact for IT support across DVSA?
If so, we would love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) is based across the UK and the Service Desk Analyst is the first point of contact for anyone within DVSA requiring IT service.
This is an exciting opportunity to join a team that really makes a difference. The role offers variety, where no two days are the same.
As a Service Desk Analyst, you will provide a friendly and helpful first-line service to the users, helping to resolve requests and incidents in an effective and timely manner. They play a key role in ensuring work is done to agreed timescales on behalf of the user.
Responsibilities include but are not limited to:
* Provide high quality initial support for all end user service requests relating to the IT environment.
* Logging, updating and where possible resolution of incidents and requests reported by call & chat, taking end to end responsibility by ensuring they are delivered to agreed timescales (SLAs).
* Ensure the logging and update of detailed information about every call into the ITSM tooling, allowing the team to provide effective data to the resolver groups.
* Understand user groups and make an initial assessment on the impact/urgency of requests and incidents.
* Liaise directly with DVSA customers to provide a top-quality customer service.
For more information about the role and responsibilities please see the attached Candidate Pack.
Additional information
Whilst we welcome applications from those looking to work with us on a part time basis. There is a business requirement, for the successful candidate to be able to work at least 30 hours per week on scheduled rota which is Monday to Friday 7:30am until 6:00pm.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .