We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary: £30,000 p.a out of hours allowance and benefits Working Hours: 37.5hrs between 7:30 22:00 (Monday to Friday plus on call ) Certifications: ITIL Foundation, Microsoft (Desirable) Benefits:23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution. Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in a busy MSP environment Experience of configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework Technologies & Experience Experience working with Cloud Backup software Microsoft Remote Desktop Services Cloud computing and virtualisation technology Cloud Security Firewalls SANs Server Hardware & Switches Office 365 Migrations Scripting VMWare or Hyper V Microsoft Active Directory Knowledge of iOS and Android devices