Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
Key Responsibilities
1. Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
2. Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
3. Be an ambassador for the John Lewis brand and its reputation as a trusted company.
4. Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
5. Promote our services at in-store events.
Essential skills/experience you'll need
1. Excellent customer service skills.
2. Great computer skills with the ability to work with multiple software.
3. Strong admin/organisational skills, whilst paying close attention to detail and compliance.
4. Excellent communication skills with a logical approach.
Desirable skills/experience you may have
1. Previous experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with.
Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
Part-time work (13.67 hours per week) to work the shift pattern Sunday 12:00 - 16:10, Wednesday 12:00 - 16:00, Saturday 11:00 - 17:00.
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