Head of Customer and Community Support. £85,000 per annum plus benefits. Home-based with regular travel. This position is initially offered on a 12-month fixed-term contract. Upon review, there may be the possibility to extend the contract or to transition into a permanent role. Closing date for applications: Friday 7th February 2025 (Midday) We are seeking an aspirational Head of Customer and Community Support, who is a strategic thinker and confident Leader. You will translate strategy into action through visible leadership, championing continuous improvement, while exemplifying and upholding our Magna values; Always safe, All about customers, Be kind, Own it, Be curious, and One team The role and what you take care of: As a member of the Magna leadership team you will be instrumental in driving innovation and digitalisation to improve customer and colleague experience. By embracing innovative, cutting-edge technologies and fostering a culture of continuous improvement, you will lead transformation in your area and create a more efficient, dynamic, and responsive organisation. Your leadership will inspire teams to think creatively, challenge the status quo, and implement solutions that enhance both customer satisfaction and employee engagement. You will Lead, develop, and motivate a high-performing team to provide tailored services, ensuring customers thrive in their homes and communities. As a promoter and champion of equality, diversity, and inclusion, you will actively advocate for a diverse and inclusive workplace where all voices are heard and respected. By embedding these values into the core of our operations, you will contribute to creating an environment where everyone feels valued and empowered to contribute their best. A full job description is attached to this advert. What you need to be successful: Extensive experience in senior housing leadership, supporting tenant sustainability and community contributions with a recognised professional housing qualification. Expert in managing customer centric projects for strategy and change initiatives. Proficient in establishing stakeholder partnerships to enhance customer support and formulate long-term strategies, with a capability to challenge conventional practices, embrace innovative methodologies, and garner insights from industry leaders. Committed to using customer feedback to shape future services and proficient in leveraging data and metrics for measurable improvements. Focused on digital innovation, culture, values, and strategic direction of Magna and broader sector. Confident influencer and collaborator with excellent communication skills, solution-focused, financially knowledgeable, efficiency-driven, and performance-oriented. This post is subject to a enhanced level Disclosure andBarring Service (DBS) check. Magna Benefits: We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. We offer: 25 days holiday (rising to 30 days after 5 years service) Pension matched up to 8%. Employee assistance & Health Care Cash Plan. Learning and Development. Company sick pay Wellbeing Portal and Colleague Voice.? Mileage and Agile working Paid day a year to volunteer. Rental / Stamp Duty Loan and Credit Union. Discounts on entertainment, high street shops and grocery shopping. Our full range of benefit details can be viewed on our website under each vacancy. For an informal discussion about this post, please contact: Dani Davies Talent Acquisition Lead. To apply please visit our Magna website, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. ADZN1_UKTJ