Located in the world-renowned wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob's Creek and the Barossa Valley ranges. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options, and the largest conference and events space in regional South Australia.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
Job Description
What you’ll do :
* Respond proactively to sales opportunities to effectively manage leads.
* Handle incoming event leads professionally through all channels (e.g., phone, email, website).
* Monitor performance of Conference Vision (or its equivalent) in line with agreed targets.
* Monitor competitors within the region and provide recommendations on changes to current sell strategies.
* Provide detailed conference and events proposals covering venue, function, menu, and accommodation costs ensuring revenue is maximized.
* Coordinate and host familiarization and site inspection activity including follow-up.
* Drive sales to ensure conversion targets are achieved and monitor success on a monthly basis.
* Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
* Update and maintain accurate account profiles in the database systems (e.g., Delphi).
* Prepare and deliver event handover to Conference & Event Coordinators and ensure accuracy of information and effectively communicate handover to clients.
* Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
* Ensure Conference and Events team operates efficiently to minimize errors and exceed client expectations.
* Maintain effective communication with the Conference & Events Manager providing market intelligence on a regular basis and understanding of competitor strengths, weaknesses, and ongoing sales activities.
* Assist in developing sales strategies for the conference segment and implement and monitor effectiveness of same.
* Develop and maintain a relationship with specific conference and incentive companies / PCOs to ensure hotel secures new business.
* Maintain existing customer base to ensure their business is retained by building and developing relationships.
* Ensure penetration of existing accounts to establish greater awareness of hotel and group products / services to maximize sales opportunities.
* Develop and implement a plan to follow up on prospective business.
* Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager.
* Use of the Sales Contact System (ASA) to accurately record call plan activities, contacts, rate structure, and other pertinent client information.
* Ensure sales correspondence administration is processed through support network within a 2-day working period with client / tender follow-up occurring for relevant pieces of business.
What you will bring to the role :
* Proven experience in conference and event planning.
* Strong sales skills with a track record of driving inquiries and securing new business.
* Exceptional interpersonal and communication skills, with the ability to build and maintain client relationships.
* Detail-oriented with excellent organizational and time management abilities.
* Proficiency in event management software and tools.
* Demonstrated ability to work independently and as part of a collaborative team.
* Customer-focused mindset with a commitment to providing exceptional service.
* Flexibility to adapt to changing priorities and work under pressure.
* Goal-oriented with a drive to meet and exceed targets.
* Outstanding personal presentation and professional demeanor.
* Knowledge of hospitality industry trends and best practices.
* Strong budgeting and financial management skills.
* Bachelor's degree in Event Management, Hospitality, or a related field (preferred).
* Willingness to work flexible hours.
* Role Model in Accor Values and Heartist culture.
Accor Benefits :
* ALL Heartist Membership - worldwide discounts on accommodation and food & beverage.
* Learn Your Way - Support your career development with access to Accor's industry-leading training platforms.
* Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
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