Select how often (in days) to receive an alert:
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.
Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.
Home to work that matters, and you can be a part of it.
Job summary/Purpose
The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues.
The Customer Support Operative should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.
Primary Responsibilities
* Acts as an inspiring role model across the team in the delivery of great customer service
* Always demonstrates positive behaviour when discussing or interacting with customers
* Engages with customers in a professional manner ensuring they feel understood and trust that their issues will be resolved quickly
* Role models Taylor Wimpey’s values by behaving with integrity and professionalism, acting in a positive, collaborative, and encouraging style with everyone
Drives operational performance to achieve key business objectives and priorities
* May carry out inspections of potential remedial works to understand if work is required, what needs doing, and how many people will be required
* Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
* If required, sources materials cost-effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
* Keeps the Customer Support Coordinators updated on progress regarding customer remediation works
* Builds relationships with other functions and works collaboratively to resolve issues and prevent re-occurrence.
Committed to continuous improvement
* Takes responsibility for their own development by seeking feedback on performance to ensure ongoing improvement
* Identifies gaps in customer engagement abilities (verbal and written) and takes responsibility for continuous improvement
* Identifies ways of working that could be more efficient and/or cost-effective and proposes ideas for improvement
* Keeps up to date with industry standards and practices
Experience, Qualifications, Technical Requirements
* Qualified City & Guilds carpenter or painter
* Able to demonstrate flexibility, efficiency, and reliability in work
* Proven ability to work independently, prioritise work, and take initiative to find solutions
* Proven ability to remain calm, measured, and resilient in challenging situations
* Previous experience in the housebuilding industry
* Experience in trades other than carpentry and painting
What we offer at Taylor Wimpey
At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.
We enjoy many benefits as standard, including excellent retail discounts, company-funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme, and share plans, as well as the opportunity to tailor your benefits package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.
We create a home to your future by providing opportunities for growth and development. We offer industry-leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in various opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills, and expertise that, when we come together, make this a great place to work.
If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions that affect their ability to perform normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Internal Applicants:
Please inform your line manager if you wish to apply for this role.
#J-18808-Ljbffr