The Role The purpose of this role is to drive business growth and customer satisfaction from new acquisition customers across the UK public sector customer base. This includes, but is not limited to, Local Authorities, Schools, NHS, Emergency Services and third sector organisations. The MLL core proposition is based on a wide range of network connectivity services ranging from dark fibre through broadband to microwave services with a range of supplemental value-add offers covering LAN and WiFi, voice and collaboration, applications and hosting and security services. The Desk Based Sales Executive will be targeted on delivering new sales to customers through the MLL Simple order process Ideal Candidate For our Desk-Based Sales Executive - Outbound role, the type of candidate we are looking for is someone who has a keen interest in IT fundamentals who is a great communicator and is motivated to work towards sales targets. We are looking for someone who has great passion for sales, who is wanting to develop and excel in delivering excellence customer service and build report with our customers. This role is Office based only. Responsibilities: Identify and research potential clients through various channels. Generate leads, maintain an organized and up-to-date pipeline of leads. Initiate contact with potential customers through cold calls and emails. Effectively communicate the value proposition of the product or service Execute outbound sales strategies and campaigns. Schedule appointments or product demonstrations for the sales team. Ensure a smooth handoff of qualified leads to the sales representatives. Maintain accurate and up-to-date pipeline of leads of all interactions in Cherwell IT Management System Track progress and report on key performance indicators (KPIs). Continuously refine and improve outbound sales techniques through training and feedback. Following up quotations and closing opportunities with customers. Monitor and report on KPIs such as conversion rates, call volume, and lead quality. Develop a personal sales pipeline and regularly report on opportunity activity and progress. Achieve agreed Gross Margin (GM) and Sales Order Value (SOV) targets. Work to an agreed set of Key Performance Indicators (KPIs) & adhere to sales audit process. Work closely with Client Managers, Service Managers and Project Managers to deliver an excellent MLL experience to our customers Your areas of knowledge and expertise: Strong verbal and written communication skills. Building a rapport and establishing connections during interactions. Understanding and relating to the needs and concerns of potential customers. Ability to convey complex information in a clear and concise manner. Experience in objection handling and closing deals. Ability to handle rejection and persist in the face of challenges. Efficient organization and prioritization of tasks. Resilience in meeting daily or weekly targets. Meeting deadlines and managing time effectively Familiarity with CRM tools and other sales-related software Working effectively with other team members and departments. Advantage Skills Customer Service/ Call Centre Experience. Interested in attending specific Sales Courses to develop their skills. Experience in working to sales targets. Understanding of sales methodologies and techniques. Proficient in market research and lead profiling Capability to gather and analyze relevant information about prospects. Flexibility to adjust strategies based on market changes. We want everyone at MLL to 'Bring their best self to work' and we do this by asking you to live our value behaviors. We live our values everyday by Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Challenging for Change We want people who want to challenge the status quo. Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this' Data Delivers Distinction We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. At MLL Telecom we feel we have a great business and believe strongly in its potential to make a real mark within the sector. We have great people on board and are recruiting excellent new talent as we grow. Those on board are hungry to make our business a success. We are on an exciting journey and look for a passionate individual to join us in this key role. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.